Tuesday, November 17, 2009

Are merchants at all held responsible when credit card fraud occurs and they don't bother verifying ID?

I can understand not noticing a forged signature, or something like that, but most merchants accept unsigned cards or even cards signed "CHECK ID" and never bother looking. When I worked at a department store, I was never once told I had to check ID, even though I know I should have. Obviously, fraudulent purchases are refunded, but its the principal of the matter. Shouldn't they be held liable in some way? I guess one would have to prove that an attempt of ID wasn't verified, and a criminal would be taking a risk using an unsigned or "check ID" card, so that would be unlikely. Nothing like this has ever happened to me, I just get irritated when underpaid, undertrained, underqualified, undereducated people aren't checking my credit card.

Are merchants at all held responsible when credit card fraud occurs and they don't bother verifying ID?
Merchants do not get the products/services returned when credit card fraud is committed. As much as I agree with you that employees need to be more diligent when it comes to fraud, you have to remember that these merchants aren't asking customers to commit fraud.





Complain to their supervisors or corporate office, otherwise your silence is acceptance.
Reply:doubtful. i'm not even allowed to pursue any action against an employee of a company that sold my checking account info. all i got was a letter letting me know they fired the person.


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